Terms of Service

1. Acceptance of Terms

By accessing or using TOMO — operated by Bavelink Global Technologies Ltd — you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the platform.

These terms apply to all users of TOMO, including customers, vendors, and delivery riders. Each role may be subject to additional role-specific agreements.

2. User Responsibilities

As a TOMO user, you agree to:

- Provide accurate and truthful information during registration and when placing orders - Maintain the security of your account credentials and not share access with others - Ensure your delivery phone number is correct and reachable during active orders - Pay for orders placed in full using a valid payment method - Treat TOMO riders, vendors, and support staff with respect - Not engage in any behaviour that disrupts the TOMO platform or harms other users

3. Ordering Rules

When placing an order on TOMO:

- Orders are confirmed only after successful payment authorisation - You may cancel an order without penalty within 2 minutes of placing it - After 2 minutes, cancellation may incur a fee depending on order status - Once a rider has picked up your order, cancellation is no longer available - You are responsible for providing accurate delivery information — TOMO is not liable for failed deliveries due to incorrect addresses - Minimum order amounts are set by individual vendors and are shown before checkout

4. Prohibited Use

You may not use TOMO to:

- Place fraudulent orders or provide false delivery information - Abuse the refund or cancellation system - Harass, threaten, or harm riders, vendors, or TOMO staff - Use the platform for illegal activities - Reverse-engineer, scrape, or copy any part of TOMO's technology - Create multiple accounts to abuse promotions or referral rewards - Impersonate another person or entity

5. Liability Limitations

TOMO connects customers with independent vendors and riders. TOMO is not responsible for:

- Food quality, taste, or hygiene issues originating from the vendor - Delays caused by traffic, weather, or other external factors beyond TOMO's control - Items that are not available on a vendor's menu at time of order - Losses arising from incorrect delivery information provided by the customer

TOMO's maximum liability for any order dispute is limited to the total value of the affected order.

6. Account Termination

TOMO reserves the right to suspend or permanently terminate accounts that:

- Violate these Terms of Service - Engage in fraudulent activity - Repeatedly abuse the refund or cancellation process - Pose a risk to the safety of riders, vendors, or other users

If your account is terminated due to a violation, you may not create a new account without TOMO's written permission. You may appeal a suspension by contacting support@tomodelivery.com.

7. Intellectual Property

All content on TOMO — including the platform design, logo, branding, and code — is the property of Bavelink Global Technologies Ltd. You may not reproduce, distribute, or create derivative works without express written permission.

8. Changes to Terms

TOMO may update these Terms of Service from time to time. We will notify you of significant changes via the app or email. Continued use of TOMO after changes are posted constitutes your acceptance of the updated terms.

9. Governing Law

These Terms of Service are governed by the laws of the Republic of Ghana. Any disputes arising from these terms shall be subject to the jurisdiction of the courts of Ghana.

For questions about these terms, contact: support@tomodelivery.com